Warranty Policy

At Casegano, we understand the importance of providing our customers with high-quality products that they can rely on. That's why we offer a comprehensive warranty policy to ensure your satisfaction and peace of mind.

Our warranty policy covers all items purchased from Casegano. We stand behind the quality of our products and are committed to resolving any issues that may arise.

Here are the key details of our warranty policy:

Duration

Our warranty period lasts for 6 months from the date of purchase. Within this timeframe, if you encounter any defects or malfunctions with your items, we will be happy to assist you.

Coverage

Our warranty covers manufacturing defects and faulty workmanship. This includes issues such as broken upon arrival, warped due to weather, loose connections, or non-functioning components. We strive to provide you with products that meet the highest quality standards, but in the rare event that a problem occurs, we're here to help.

Exclusions

While our warranty is comprehensive, there are a few exclusions to keep in mind. Our warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. Additionally, normal wear and tear, such as minor cosmetic imperfections, is not covered under the warranty.

Claim Process

If you believe your item is eligible for a warranty claim, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. In most cases, we may ask you to provide proof of purchase and details about the issue you're experiencing.

Once we receive your warranty claim, our team will assess the situation and determine the appropriate course of action. This may involve repairing or replacing the defective item, depending on the nature of the issue.

Customer Satisfaction

At Casegano, we value our customers and strive to ensure their satisfaction. If you have any concerns or questions regarding our warranty policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible solution.

Thank you for choosing Casegano. We appreciate your trust in our products, and we are committed to delivering exceptional quality and service.